Privacy Policy

Urban Bites

Bengaluru, Karnataka, India

Effective Date: 6 February 2026

Urban Bites (“Urban Bites”, “we”, “our”, or “us”) is committed to respecting and protecting the privacy of its customers, guests, and users. This Privacy Policy describes how personal information is collected, used, stored, disclosed, and protected when you interact with Urban Bites through our restaurant premises, website, mobile application, online ordering services, or third-party food delivery platforms.

By accessing or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Applicability and Scope

This Privacy Policy applies to all individuals who interact with Urban Bites, including dine-in customers, takeaway customers, online order customers, website visitors, mobile application users, and customers placing orders through third-party platforms such as Zomato and Swiggy.

This Policy applies only to Urban Bites and does not extend to third-party websites, applications, or services that may be linked or integrated with our services.

2. Collection of Information

Urban Bites collects personal information only to the extent necessary to operate its business, provide services, and comply with applicable laws.

Personal information may be collected directly from you when you place an order, make a reservation, contact us, submit feedback, participate in promotions, or otherwise communicate with us. Such information may include your name, mobile number, email address, delivery address, order details, payment confirmation details, and any preferences or special instructions you voluntarily provide.

In addition, when you access our website or mobile application, certain technical and usage information may be collected automatically. This may include your IP address, device type, operating system, browser details, pages accessed, and usage patterns. This information is collected to ensure functionality, improve user experience, and maintain system security.

When you place orders through third-party platforms such as Zomato or Swiggy, Urban Bites may receive limited customer and order information necessary to prepare, process, and support those orders. The collection and use of such information are also subject to the privacy policies of the respective platforms.

3. Purpose of Use

Personal information collected by Urban Bites is used solely for lawful and legitimate business purposes. These purposes include processing food orders and reservations, confirming and communicating order status, responding to customer enquiries or complaints, improving food quality and service standards, maintaining internal records, preventing misuse or fraud, and complying with legal, regulatory, and taxation requirements under Indian law.

Where permitted by applicable law, contact information may also be used to send service-related communications or promotional information. Customers may choose to opt out of promotional communications at any time.

4. Cookies and Digital Tracking

Urban Bites’ website or application may use cookies and similar technologies to support core functionality, enhance user experience, analyse usage trends, and improve security. Cookies do not personally identify users unless such information is voluntarily provided.

Users may manage or disable cookies through their browser or device settings. Disabling cookies may affect certain features or performance of the website or application.

5. Disclosure of Information

Urban Bites does not sell, rent, or commercially exploit personal information. Personal information may be shared only with trusted third parties who assist in operating our services, including payment processors, delivery partners, technology providers, and third-party food delivery platforms. Such sharing is limited strictly to what is necessary for service delivery.

Information may also be disclosed where required by law, regulation, court order, or governmental authority, or where disclosure is necessary to protect the rights, safety, or property of Urban Bites, its customers, or the public.

6. Data Security

Urban Bites adopts reasonable administrative, technical, and physical safeguards in line with industry standards to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. These safeguards are reviewed periodically.

While every reasonable effort is made to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil business purposes, contractual obligations, or legal and regulatory requirements. Once such purposes are satisfied, the information is securely deleted or anonymised.

8. User Rights

Subject to applicable Indian laws, you may request access to your personal information, request correction of inaccurate data, or request deletion of information that is no longer required. Requests may be made by contacting admin@urbanbitescafe.com, and will be addressed within a reasonable timeframe.

9. Children’s Privacy

Urban Bites does not knowingly collect personal information from children below the age of 13. If such information is identified, it will be deleted promptly.

10. Changes to This Policy

Urban Bites reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements or business practices. Updated versions will be effective upon publication.

11. Contact Details

For any questions or concerns regarding this Privacy Policy, please contact:

Urban Bites

Bengaluru, Karnataka, India

Email: admin@urbanbitescafe.com